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Over the years, my extensive experience in the automotive service industry has lead me to many conclusions. Besides being an incredibly difficult position with long hours and multiple personalities... it is also ripe with incompetence. Some of it exemplifies the stereotypes that the general public holds of us, while most of it comes from a lack of training. Vonconcepts is here to help change that.
By releasing this book, conveniently over the internet, we are attempting to deliver the tools you need directly into your hands. Face facts. Nobody wakes up and says "today I am going to be the worst advisor I can possibly be". Of course not! No, you strive to be the best -- it's just hard with all the distractions and lack of training to handle the flow that comes your way. Let us help you. Download your free chapter today.
Why this book now?
Previously, I have had the pleasure of training new service advisors on a one to one basis. It's rewarding to take a green pea in the business and turn them into a money machine. I have always been shocked at how the industry as a whole seems to be trying to find a new angle to increase profits - when all they have to do is serve the client. Time and time again it becomes a warranty manipulation game, or selling work that isn't needed to folks that can't afford it. By just serving your clients, you will gain repeated, loyal, and consistant income... through referals.
Lately, everything is extreme... X-Games, XS Energy Drinks, Extreme Motocross. Part of that is really cool. I personally love Motorcycle Roadracing and Motocross, but what about the basics of customer service? Now take those basics and make them extreme. You hold the power to bring yourself and your whole dealership up a couple notches. This book is here now, for that purpose.
Higher CSI with the Highest Commissions
This work is meant to show you how to serve your customer, by performing an honest day's work. By making efficient decisions and executing smartly you will not only raise your CSI - but your commission check as well. CSI does not, as most feel, come from give aways. It comes from integrity and value added services. If you implement what is in this book, your CSI will improve and you will make more money.
